If there’s ever an issue with your rug, our mission is simple: make it right.

Because each Area of Effect rug is made to order, we do not accept returns for buyer’s remorse—so please measure carefully before placing your order! That said, if your rug arrives damaged, defective, or incorrect, we’ll work with you to resolve the issue quickly.

To expedite your request, we now require clear photographs of the rug and any issues before a return or refund can be processed. Here's what we’ll need:

📸 Photo Checklist:

• A full image of the entire rug

• Close-ups of any damage or defect

• Product labels and original packaging (if available)

To submit your claim:
Email: orders@americandakota.com
Text: 240-595-5969
Include your photos + order details.

📌 Claims submitted without photo documentation cannot be processed.
This helps us resolve your issue faster, improve our quality control, and hold shipping carriers accountable when needed.

We appreciate your cooperation—and we’re always ready to help.